Shipping policy

Shipping Policy – Sofia Beauty

Order Processing

At Sofia Beauty, all orders are processed within 1–3 business days. Due to the nature of some products and demand, processing times may vary slightly during peak periods. Once your order has been dispatched, you will receive a confirmation email with tracking details.

Shipping Locations

We currently ship to the following countries:
Australia and New Zealand

If your location is not listed, please contact us prior to placing your order.

Shipping Methods & Delivery Times

We use Australia Post and trusted courier partners to deliver your order safely.

  • Australia: Estimated delivery within 2–5 business days
  • New Zealand: Estimated delivery within 5–10 business days
  • International: Estimated delivery within 7–14 business days

Please note: These timeframes are estimates only and may be affected by factors outside of our control, including courier delays and customs processing.

Tracking Your Order

Once your order has been shipped, you will receive an email with tracking information so you can monitor your delivery in real time.

Incorrect Shipping Information

If an incorrect address is provided at checkout, Sofia Beauty is not responsible for lost parcels. However, we will do our best to assist you. If a replacement is required, the customer will be responsible for all associated costs, including re-shipping.

Damaged or Faulty Items

If your order arrives damaged or there is an issue with your product, please contact us within 48 hours of receiving your order.

Please include:

  • Your order number
  • Photo and/or video evidence of the issue

Contact: support@sofiabeauty.com.au

We will assess the situation and determine whether a replacement or refund is appropriate.

Lost or Delayed Shipments

While we take every precaution to ensure safe delivery, Sofia Beauty is not responsible for parcels that are lost or damaged in transit. However, we will work with you and the shipping provider to help resolve the issue where possible.

Returns & Exchanges

Due to hygiene and safety reasons, we do not accept returns, refunds, or exchanges on used or opened beauty devices or skincare products, unless the item is faulty.

Customs & Duties (International Orders)

For international orders, any customs fees, duties, or taxes imposed by your country are the responsibility of the customer.

If you have any questions regarding your order, feel free to contact us at:
support@sofiabeauty.com.au